|
Compensation
If your train is cancelled or disrupted
you may be entitled to compensation. All train companies are governed by "National Rail Conditions of Carriage". Some
of the main points relating to compensation are shown
below.
42. Compensation for delays
(a) Where delays, cancellations or
poor service arise for reasons within the control of a Train Company or
Rail Service Company, you are entitled to compensation in accordance with
the arrangements set out in that Train Company's Passenger’s Charter. This
can be obtained from the relevant Train Company’s ticket offices, customer
relations office or internet site.
(b) The amount of compensation
offered by each Train Company in its Passenger’s Charter varies from Train
Company to Train Company. However, if you are more than one hour late at
your destination station you will, as a minimum, be entitled to
compensation in the form of travel vouchers in accordance with the table
below:
| Ticket held | Amount in vouchers |
| Single ticket | 20% of
the price paid |
| Return ticket with delay on outward or return journey | 10%
of the price paid |
| Return ticket with delay on both the outward and return
journey | 20% of the price paid |
| 7-Day Season Ticket for each day a delay
occurs | 20% of the price paid ÷ 7 Monthly or longer period Season Ticket |
| |
The discount or compensation arrangements in the
relevant Train Company’s Passenger’s Charter apply. To qualify for this
compensation you must make a claim to one of the Train Companies’ ticket
offices or customer relations office within 28 days of completing the
relevant journey, stating the timetabled departure time of the train or
trains you intended to use for the journey. When you make your claim you
must provide a ticket or other authority to travel which was valid for
that journey. A Train Company will allow you to retain a ticket for this
purpose.
43. Help from Train Companies if
you are stranded If disruption caused by circumstances within the control
of a Train Company or a Rail Service Company leaves you stranded before
you have reached your destination and the Train Company whose trains you
are entitled to use is unable to get you to that destination by other
means, any Train Company which is in a position to help will, if it
reasonably can, either arrange to get you to that destination, or provide
overnight accommodation for you.
Each train company can also offer more compensation
than the minimum set down in the "National Rail Conditions of Carriage".
This is a list to each of the individual train companies Passenger
Charters. These are all external links.
|